SCORM Compliant Package-FNSFPL621 Comply with ethical and operational guidelines, legislation and regulations in financial planning SIT aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Core units BSBPMG530 Manage project scope BSBPMG531 Manage project time BSBPMG532 Manage project quality BSBPMG533 Manage project cost BSBPMG534 Manage project human resources BSBPMG535 Manage project information and communication BSBPMG536 Manage project risk BSBPMG540 Manage project integration Elective units BSBCRT511 Develop critical thinking in others BSBLDR522 Manage people performance BSBPMG538 Manage project stakeholder engagement BSBPMG539 Manage project governance * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCIRG436 Implement an irrigation-related environmental protection program AHCWRK509 Provide specialist advice to clients AHCIRG437 Schedule irrigations AHCIRG507 Audit irrigation systems AHCIRG509 Develop an irrigation and drainage management plan AHCSOL401 Sample soils and interpret results AHCIRG435 Determine hydraulic parameters for an irrigation system * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSMTMREF301 Use and maintain reference standards MSMTMINS302 Inspect a range of simple measuring instruments MSMTMVER403 Verify Inspectors' Class reference standards MSMTMINS301 Inspect a range of simple measures * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-FNSFPL621 Comply with ethical and operational guidelines, legislation and regulations in financial planning SIT aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.