Learner Guide-BSBLDR511 Develop and use emotional intelligence FWP Core units RIIBEF201D Plan and

Core units RIIBEF201D Plan and organise work RIICCM201D Carry out measurements and calculations RIIWHS201D Identify

Core units FNSFMK416 Conduct work within financial markets compliance framework FNSFMK521 Analyse financial markets and information FNSFMK522 Apply financial product knowledge in the context of the deal transaction cycle FNSFMK524 Conduct work within financial markets organisational risk management framework FNSINC513 Identify and apply complex ethical decision making to workplace situations FNSINC514 Apply ethical frameworks and principles to make and act upon decisions Elective units FNSASICS513 Provide wholesale advice in foreign exchange FNSASICT513 Provide wholesale advice in managed investments FNSASICV513 Provide wholesale advice in derivatives FNSASICW513 Provide wholesale advice in securities FNSCUS504 Manage premium customer relationships * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SIRRSTR001 Undertake strategic planning in retail SIRXCHA002 Lead the change process SIRXMGT003 Provide leadership to others SIRRRTF003 Drive retail profitability Elective units BSBLDR513 Communicate with influence SIRXCEG007 Develop online customer service standards SIRXCEG008 Manage disrespectful

Core units AHCWHS201 Participate in work health and safety processes AHCWRK204 Work effectively in the industry AHCWRK209 Participate in environmentally sustainable work practices FBPFSY2001 Implement the food safety program and procedures FBPOPR1010 Carry out manual handling tasks FBPOPR2070 Apply quality systems and procedures Elective units AHCMOM203 Operate basic machinery and equipment AHCPCM204 Recognise plants HLTAID011 Provide First Aid AHCPMG202 Treat plant pests

Learner Guide-BSBLDR511 Develop and use emotional intelligence FWP Core units RIIBEF201D Plan andOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce