Training and Assessment Strategy-AVI20118 Certificate II in Transport Security Protection (Air Cargo Examination Officer) PSP aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

machinery and equipment AHCNSY403 Plan a growing-on program BSBOPS304 Deliver and monitor a service to customers BSBOPS403 Apply business risk management processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBWHS211 Contribute to the health and safety of self and others CUAACD311 Produce drawings to communicate ideas CUAPPR311 Produce creative work CUARES301 Apply knowledge of history and theory to own arts practice Elective units BSBCRT201 Develop and apply thinking and problem solving skills BSBCRT411 Apply critical thinking to work practices CUADES301 Explore the use of colour CUADES302 Explore and apply the creative design process to 2D forms BSBOPS301 Maintain business resources BSBTWK301 Use inclusive work practices BSBFIN302 Maintain financial records BSBSTR401 Promote innovation in team environments * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CUADTM615 Teach high level cultural dance techniques CUAWHS413 Incorporate anatomy principles into skill development CUADTM413 Apply safe dance teaching methods CUADTM519 Refine professional practice as a dance teacher * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-AVI20118 Certificate II in Transport Security Protection (Air Cargo Examination Officer) PSP aggressive or abusive customers SIRXCEG009You can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.