Learning and Assessment Kit-BSBHRM413 Support the learning and development of teams and individuals Diploma policies and procedures in the

policies and procedures in the construction industry Elective units CPCCCM2002 Carry out hand excavation CPCCST3011 Plan monument construction CPCCST3013 Carry out cemetery monument fixing CPCCST3015 Apply gilding to stone CPCCST3018 Inlay lead to stone CPCCCM2005 Use construction tools and equipment CPCCJN2001 Assemble components CPCCJN2003 Package manufactured products for transport CPCCST3009 Use computer-controlled static machinery to produce stone components * We can develop additional elective units that are not listed on request (Please contact us for further information)

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

The learner guides have been aligned to learner cohorts

Core units BSBWHS516 Contribute to developing

Learning and Assessment Kit-BSBHRM413 Support the learning and development of teams and individuals Diploma policies and procedures in theOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to