Learner Resources-BSBSS00119 Customer Service Skill Set CUA Units of competency SIRRFSA001 Handle

Units of competency SIRRFSA001 Handle food safely in a retail environment SIRXWHS002 Contribute to workplace health and safety SIRXRSK001 Identify and respond to security risks SIRXIND002 Organise and maintain the store environment SIRRINV001 Receive and handle retail stock SIRXCEG008 Manage disrespectful

weeds and diseases AHCWRK302 Monitor weather conditions AHCCHM304 Transport and store chemicals AHCCHM405 Plan and implement a chemical use program AHCCHM404 Develop procedures to minimise risks in the use of chemicals * We can develop additional elective units that are not listed on request (Please contact us for further information)

present and debate ideas CUAWHS302 PApply work health and safety practices Elective Units CUAANM301 Create 2D digital animations CUAANM302 Create 3D digital animations CUADIG301 Prepare video assets CUASOU304 Prepare audio assets CUADIG403 Create user interfaces BSBCON401 Work effectively in a business continuity context BSBCRT301 Develop and extend critical and creative thinking skills BSBADM405 Organise meetings BSBCMM401 Make a presentation BSBEBU401 Review and maintain a website * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units PSPETH003 Promote the values and ethos of public service PSPGEN049 Undertake negotiations PSPLEG003 Promote compliance with legislation in the public sector PSPPCM008 Manage contract performance PSPPCM009 Finalise contracts PSPPCM010 Manage procurement risk PSPPCM011 Plan to manage a contract PSPPCM012 Plan for procurement outcomes PSPPCM013 Make procurement decisions Electives PSPGEN046 Undertake research and analysis PSPPCM014 Participate in budget and procurement review process PSPPCM015 Conduct and manage coordinated procurement PSPPCM016 Plan and implement strategic sourcing * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-BSBSS00119 Customer Service Skill Set CUA Units of competency SIRRFSA001 HandleOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all