Learner Guide-FBPFST5006 Apply food microbiological techniques and analysis SCORM Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

policies and procedures in the construction industry CPCCVE1011A Undertake a basic construction project Electives CPCCCM1015A Carry out measurements and calculations CPCCCM1016 Identify requirements for safe tilt-up work CPCCCM2004A Handle construction materials * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBLDR522 Manage people performance FNSCUS511 Develop and maintain professional relationships in financial services industry FNSCUS513 Review business performance FNSFMK515 Comply with financial services regulation and industry codes of practice FNSINC411 Conduct work according to professional practices in the financial services industry Elective units BSBINS402 Coordinate workplace information systems BSBLDR602 Provide leadership across the organisation BSBPEF501 Manage personal and professional development BSBSTR501 Establish innovative work environments BSBSTR502 Facilitate continuous improvement BSBOPS505 Manage organisational customer service BSBMKG541 Identify and evaluate marketing opportunities * We can develop additional elective units that are not listed on request (Please contact us for further information)

roller and spray CPCCPD3024A Apply paint by spray CPCCPD3025A Match specified paint colour CPCCPD3026A Apply stains and clear timber finishes CPCCPD3027A Apply wallpaper CPCCPD3028A Apply decorative paint finishes CPCCPD3031A Implement safe lead paint and asbestos work practices in the painting industry Elective Units CPCCPD3029A Remove graffiti and apply protective coatings CPCCPD3032A Apply advanced wallpaper techniques BSBSMB301 Investigate micro business opportunities BSBSMB406 Manage small business finances * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-FBPFST5006 Apply food microbiological techniques and analysis SCORM Core units BSBCUE203 Conduct customerOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce