Learner Guide-ICTSAS420 Provide first-level remote help-desk support Certificate I Core units SIRRMRM002 Develop a

Core units SIRRMRM002 Develop a merchandise strategy SIRRMRM003 Conduct a post trade analysis SIRRMRM004 Develop a merchandise financial plan SIRRMRM005 Develop a category financial plan SIRRMRM006 Plan a merchandise product range SIRRMRM007 Negotiate and establish supply arrangements SIRRMRM008 Develop a merchandise promotional plan Elective units SIRRMRM009 Plan merchandise buying trips SIRRMRM010 Plan product development SIRRMRM011 Manage merchandise quality and compliance BSBLDR503 Communicate with influence * We can develop additional elective units that are not listed on request (Please contact us for further information)

service and repair track type drive and support systems AURETR024 Diagnose and repair compression ignition engine management systems AURKTQ001 Diagnose and repair mobile plant final drive assemblies AURKTD002 Diagnose and repair mobile plant steering systems AURTTF005 Diagnose and repair engine forced-induction systems AURTTX006 Diagnose and repair hydrostatic transmissions * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations * We can develop additional elective units that are not listed on request (Please contact us for further information)

privacy and security within the medical environment BSBMED304 Assist in controlling stocks and supplies * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-ICTSAS420 Provide first-level remote help-desk support Certificate I Core units SIRRMRM002 Develop aOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce