SCORM Compliant Package-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Self-Study Guide Units of competency ICTICT435 Create

Units of competency ICTICT435 Create technical documentation BSBTEC301 Design and produce business documents CUAWRT404 Perform writing and editing tasks * We can develop additional elective units that are not listed on request (Please contact us for further information)

policies and procedures in the construction industry Elective units CPCCCA3001 Carry out general demolition of minor building structures CPCCCA3010 Install windows and doors CPCCCM2006 Apply basic levelling procedures CPCCCM2007 Use explosive power tools CPCCCM2008 Erect and dismantle restricted height scaffolding CPCCCM3001 Operate elevated work platforms up to 11 metres CPCCPB3019 Inspect equipment for serviceability * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AUMAFA002 Maintain workplace relationships AUMAMA001 Contribute to production goals AUMAMA002 Work effectively in teams AUMASA011 Apply safe work practices in the automotive manufacturing environment AUMATK002 Prepare and operate tools

modify and verify coaxial and structured communication copper cabling UEEDV0009 Select and arrange data and voice equipment for local area networks UEEDV0014 Test

SCORM Compliant Package-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Self-Study Guide Units of competency ICTICT435 Create* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.