Training and Assessment Strategy-TAE50116 Diploma of Vocational Education and Training Advanced Diploma aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Core units BSBMGT401 Show leadership in the workplace BSBWHS401 Implement and monitor WHS policies

Core units AHCIRG219 Assist with low volume irrigation operations AHCIRG221 Assist with pressurised irrigation operations AHCWHS202 Participate in workplace health and safety processes Electives AHCIRG220 Assist with surface irrigation operations AHCIRG222 Assist with pump and flow control device operations AHCSOL203 Assist with soil or growing media sampling and testing AHCWRK211 Participate in environmentally sustainable work practices AHCDRG202 Maintain drainage systems AHCMOM203 Operate basic machinery and equipment AHCWRK212 Work effectively in industry AHCWRK213 Participate in workplace communications AHCWRK216 Provide information on products and services CPCPCM2040 Read plans

Core units VU22358 Develop learning goals VU22628 Participate in simple conversations and transactions for employment VU22629 Read and write simple texts for employment VU22630 Observe and report on activities in a workplace VU22631 Prepare to work effectively in an Australian workplace Electives VU22116 Develop written job application skills VU22117 Develop job interview skills SITXFSA001 Use hygienic practices for food safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-TAE50116 Diploma of Vocational Education and Training Advanced Diploma aggressive or abusive customers SIRXCEG009You can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.