Learner Resources-ICTSS00097 Telecommunications Customer Service Technician - HFC Technician Skill Set AHC Core units BSBINS301 Develop and

Core units BSBINS301 Develop and use information literacy skills BSBOPS304 Deliver and monitor a service to customers BSBTEC201 Use business software applications BSBWHS311 Assist with maintaining workplace safety BSBXTW301 Work in a team CUAIND202 Develop and apply knowledge of information and cultural services organisations Elective units BSBINS203 Assist with circulation services BSBINS306 Provide multimedia support BSBINS307 Retrieve information from records BSBOPS305 Process customer complaints BSBOPS306 Record stakeholder interactions BSBXCM301 Engage in workplace communication * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FBPFSY2002 Apply food safety procedures FBPOPR2071 Provide and apply workplace information FBPOPR2096 Follow procedures to maintain good manufacturing practice in food processing FBPWHS2001 Participate in work health and safety processes Electives BSBTEC201 Use business software applications FBPOPR2069 Use numerical applications in the workplace FBPOPR2074 Carry out manual handling tasks FBPOPR2089 Operate a production process SIRRMER001 Produce visual merchandise displays SIRXPDK001 Advise on products and services FBPOPR1014 Monitor process operation FBPOPR1015 Participate effectively in a workplace environment FBPOPR1016 Take and record basic measurements * We can develop additional elective units that are not listed on request (Please contact us for further information)

standards and equipment manuals* UEERE0015 Implement and monitor energy sector environmental and sustainable policies and procedures Electives BSBOPS203 Deliver a service to customers CPCWHS1001 Prepare to work safely in the construction industry HLTAID009 Provide cardiopulmonary resuscitation UEECD0011 Comply with scheduled and preventative maintenance program processes UEEIC0014 Develop

operate and maintain basic static machines MSFFM2011 Apply manufactured board conversion techniques MSFFM3009 Produce manual and computer-aided production drawings MSFGN2001 Make measurements and calculations MSFGN3001 Read and interpret work documents MSFGN3002 Estimate and cost job TLID2003 Handle dangerous goods/hazardous substances Elective units MSFFM2003 Select and apply hardware MSFFM2004 Apply sheet laminates by hand MSFFM2005 Join solid timber MSFFM2007 Follow plans to assemble production furniture MSFFM2008 Bend and form cane MSFFM2009 Construct cane furniture MSFFM2012 Set up

Learner Resources-ICTSS00097 Telecommunications Customer Service Technician - HFC Technician Skill Set AHC Core units BSBINS301 Develop andOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all