SCORM Compliant Package-ICTICT433 Build graphical user interfaces Graduate Diploma aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURAFA103 Communicate effectively in an automotive workplace AURAFA104 Resolve routine problems in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURETR103 Identify automotive electrical systems and components AURLTA101 Identify automotive mechanical systems and components AURTTK102 Use and maintain tools and equipment in an automotive workplace Elective units AUMAFA001 Apply for jobs and undertake job interviews AURAMA001 Work effectively with others in an automotive workplace AURETR115 Inspect

implement and review quality framework CHCMGT006 Coordinate client directed services CHCMGT002 Manage partnership agreements with service providers * We can develop additional elective units that are not listed on request (Please contact us for further information)

modify and verify coaxial and structured communication copper cabling UEEDV0009 Select and arrange data and voice equipment for local area networks UEEDV0014 Test

SCORM Compliant Package-ICTICT433 Build graphical user interfaces Graduate Diploma aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.