SCORM Compliant Package-SITXCCS016 Develop and manage quality customer service practices Class Activity Book Core units AHCWHS102 Work safely

Core units AHCWHS102 Work safely AHCWRK102 Maintain the workplace Elective units AHCNSY102 Support nursery work RIISAM203E Use hand and power tools AHCECR101 Support ecological restoration AHCWHS101 Work safely * We can develop additional elective units that are not listed on request (Please contact us for further information)

implement and test enterprise communication solutions ICTNWK562 Configure internet gateways (Release 1) ICTDBS507 Integrate databases with websites ICTCYS407 Gather

Core units AURTTK102 Use and maintain tools and equipment in an automotive workplace AURTTF101 Inspect and service petrol fuel systems AURTTB101 Inspect and service braking systems AURASA102 Follow safe working practices in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURETR112 Test and repair basic electrical circuits AURETR123  Diagnose and repair spark ignition engine management systems AURETR125 Test

selection and induction of staff BSBHRM506 Manage recruitment

SCORM Compliant Package-SITXCCS016 Develop and manage quality customer service practices Class Activity Book Core units AHCWHS102 Work safely* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.